This is a pilot program that will last no longer than 12 months and is only available to eligible customers of THE RIDE. The MBTA reserves the right to limit or cancel this pilot program at anytime.
In accordance with the Americans with Disabilities Act and Federal Transit Administration guidance, customers are eligible for ADA paratransit some or all of the time if any of three general conditions are met:
1. The customer cannot independently navigate the system - examples of this might be a cognitive disability, a vision disability that makes travel to unfamiliar or complex locations difficult, or a lack of balance/dexterity that requires a seat to ensure safe travel.
2. Inaccessible vehicles or stations - although all MBTA buses are accessible, not all trains or stations meet ADA standards. The system map indicates stations that are fully accessible.
3. Barriers to vehicles or stations - lack of accessible sidewalks, curb ramps, terrain or other environmental obstacles may make use of fixed route services impossible for some customers.